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Reviews for Broadlands

Posted On: 7/4/2017

Broadlands Delivers!!

The Team at Broadlands is unlike any other team you will find! Renters want to know that their concerns are addressed. Whatever the concern, once it's submitted, the answer follows quickly! I filed a request for a tree removal regarding a tree that had died over the winter. The tree was removed within 48 hours! The Leasing and Maintenance Team here at Broadlands moves swiftly to get things done. They are fair with all your concerns and they want your home experience to be a welcoming one!
By: Denise   
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Posted On: 1/24/2017

Tennant Relations at its Finist!

Broadlands Apartments wasn't even on my radar when I started apartment hunting in Ashburn. A co-worker that used to live here mentioned some good things, I read some good reviews, so I figured I set up an appointment. Very glad I did. Keith Magno, my Community Captain, has been absolutely amazing from my initial phone call. Very knowledgeable, great personality, genuine, but most of all he loves what he does, and that makes a huge difference when choosing a place you will call home. Sure location is a big factor, rent, floor plan, but if an issue arises you know it will be taken care of properly and promptly by people who care, and that gives you a great peace of mind. Keith was fantastic in every step of the way from helping to choose the best floor plan, explaining the leasing documents, and following up after I moved in to the residence. I would also like to give a shout out to the other Broadlands Apartments Community Captains; Elly, Julie, and Andrew. I have interacted with all, whether over the phone or in person, and just like Keith, they've been awesome. The Maintenance guys are outstanding as well. I had an issue with the oven, put in a request online, I figured I'd get a response by the next day but I got a knock on my door a couple hours later from Maintenance, and the problem was fixed in five minutes. The complex is also very dog friendly, lots of greenery for pups to sniff around and they also have a mini dog park as well. Love my new place, extremely happy with the decision to move here. The Broadlands Apartments team is phenomenal!
By: Yamah Tabibi     Verified Resident
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Posted On: 1/24/2017

Tennant Relations at its Finist!

Broadlands Apartments wasn't even on my radar when I started apartment hunting in Ashburn. A co-worker that used to live here mentioned some good things, I read some good reviews, so I figured I set up an appointment. Very glad I did. Keith Magno, my Community Captain, has been absolutely amazing from my initial phone call. Very knowledgeable, great personality, genuine, but most of all he loves what he does, and that makes a huge difference when choosing a place you will call home. Sure location is a big factor, rent, floor plan, but if an issue arises, you know it will be taken care of properly and promptly by people who care, and that gives you a great peace of mind. Keith was fantastic in every step of the way from helping to choose the best floor plan, explaining the leasing documents, and following up after I moved into the residence. I would also like to give a shout out to the other Broadlands Apartments Community Captains; Elly, Julie, and Andrew. I have interacted with all, whether over the phone or in person, and just like Keith, they've been awesome. The Maintenance guys are outstanding as well. I had an issue with the oven, put in a request online, I figured I'd get a response by the next day but I got a knock on my door a couple hours later from Maintenance, and the problem was fixed in five minutes. This place and team are phenomenal!
By: Yamah Tabibi     Verified Resident
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Posted On: 1/11/2017

Resident at Broadlands

I recently moved into Broadlands with my girlfriend and believe me when I say we looked at many places in the Ashburn sterling area but NONE could compare to broadlands. If you have high expectations believe that broadlands will surpass your expectations and some. For price, location, staff and to maintenance moving here was the best decision of my life in terms of living. Johnny and Martin who are part of the maintenance team took care of a problem we had early on and the problem never happened again. They are highly professional and are willing to go above and beyond to ensure you are satisfied before they leave. I have nothing but positive things to say with Johnny and Martin and just living here as a whole. I will for sure recommend this place to all friends and relatives who are looking to move into the loudon county area.
By: Joseph Sulse     Verified Resident
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Posted On: 12/20/2016

Can n ot be any happier

The staff are great, the location is Great, the Property does events to get residents involved which is great
By: Tito     Verified Resident
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Posted On: 11/23/2016

Staff

The staff is great. I always feel very welcome everytime I come to the office. I know customer service can sometimes be a thankless job, so THANKS FOR ALL YOU DO. I for one appreciate it! Jean. 5-5
By: Jean Mills     Verified Resident
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Posted On: 11/23/2016

HVAC

I submitted my work order and as usual the guys cam right over and took great care of me. I don't always take the time to thank you but I greatly appreciate the staff and all they do for me and my babies.
By: Jean Mills     Verified Resident
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Posted On: 9/27/2016

Super-quick response

Thank you so much for such a quick response.
By: Karen Abbotts     Verified Resident
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Posted On: 9/24/2016

Couldn't be happier

just a few days after I gave my notice to vacate, my temporary job contract was extended for 4 months. Although my apartment had already been leased based on my vacate date, Elly, Julie, and Keith were able to get me into another apartment without any problem. I felt like I was being taken care of by family. Elly and Keith went above and beyond with arrangements to.help move my furniture, again as ifI were family. I am so happy to be staying here for the next few months. Thank you so very much.
By: A Murphy     Verified Resident
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Posted On: 9/3/2016

Recent maintenance request handled perfect

We had a recent maintenance request which took a bit of joint effort on the part of us, the tenants, and the great mainteance team here. We are pleased to say that they have resolved and repaired the piece of equipment needing a new part and all is quiet now in our apartment. We thank you all!
By: Doug and Karen Abbotts     Verified Resident
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Posted On: 8/18/2016

What a team!! They really support us

We are very grateful to this entire team from management, to sales, to maintenance when difficult and unusual circumstances occur. They are All so kind and patient with us and good at resolving the inquiries! This team is all about taking care of us and we say a big Thank You!!!
By: Karen Abbotts     Verified Resident
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Posted On: 6/27/2016

Maintenance Crew outstanding

We continue to thank everyone here for your continuing good service, outstanding care, availability and every staff member does their jobs with a smile and kind word. Thank you. We do recommend our community to everyone.
By: Karen Abbotts     Verified Resident
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Posted On: 2/21/2016

Love Love Love!

I've only been here for two months, but I've loved everything so far! I would definitely recommend to a friend. The only downside is that guests cannot park anywhere and have to park near the clubhouse - otherwise everything is perfect! Maintenance is fast and very friendly. Apartments are clean. Staff is very helpful, etc.
By: Em     Verified Resident
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Posted On: 2/3/2016

Love my Amenities!

Its my 3 Years as residence Love the amenities. Friendly staff!
By: Rica Marie     Verified Resident
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Posted On: 1/4/2016

Very pleased here

I have lived in Broadlands Apartments for 2.5 years. This complex is extremely well managed and maintained. I have no negative comments. It's an excellent choice if you're looking for a rental.
By: Stewart Gill     Verified Resident
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Posted On: 8/12/2015

Review

They have worked real hard to make our relationship good.
By: Toriano Parris     Verified Resident
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Overall Rating

5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
5 out of 5 stars
Location
5 out of 5 stars
Noise
4.5 out of 5 stars